HCSS Phone System Migration Specialist

The candidate will participate in the migration of over 10,000 phones from an NEC phone system to an Avaya Aura platform or Skype for Business Platform. The qualified candidate will have good communication skills, be detail oriented and organized. The candidate must be able to type and understand how to utilize Microsoft Office with an emphasis on Excel.


GENERAL DUTIES & RESPONSIBILITIES:
•Perform basic phone discovery and document data.
•Participate in the NEC to Avaya migration.
•Participate in the NEC to Skype for Business migration.
•Assist in customer training related to the features of Avaya phones as required.
•Assist in customer training related to Skype for Business endpoint and soft client.
•Defines and updates departmental telecommunications documentation.
•Perform basic data entry tasks into an online billing system.
•Have a working knowledge of Microsoft Office with an emphasis on Excel.
•The employee is frequently required to stand, walk, and lift objects (up to 30 lbs. weight; up to 4 ft. height).
•Performs other related duties as assigned.
•Required to work nights and weekends when requested.

This person should be familiar with the following technologies and tasks:
•Basic telephony knowledge and terms
•Microsoft Windows and general PC operations
•6 months experience general data entry
•Avaya, NEC, and Skype for Business communication platforms
•Works well in a team-oriented environment but able to work independently as needed
•Self-motivated
•Highly organized with an emphasis on detail
•Telecom knowledge is a plus
•Must be able to show great customer service

*HCSS is the in-house staffing agency for UTMB, therefore there are no TRS benefits associated with this position.*