Health Unit Coordinator (HUC) - Ortho Trauma Unit [EVES/NIGHTS]

JOB DESCRIPTION: To support the daily operation of a patient care unit through clerical support to the health-care team.

SPECIFIC JOB RELATED DUTIES:

• Performs receptionist/secretary activities for assigned area embodying the Principles of Service:
• Greets patients, guests, and staff in a courteous manner.
• Interacts with and provides services for patients and their families, appropriate to the specialty and age of the patient (as defined in the Unit Addendum).
• Utilizes professional telephone etiquette at all times.
• Promptly answers telephones and intercoms.
• Accurately routes call and message to the appropriate individuals or departments.
• Uses basic computer skills and printing equipment to retrieve and process appropriate clinical information from the hospital information system.
• Promptly processes electronic mail and messages, i.e.; transmits, receives, and acknowledges them; prints hard copies of incoming mail or messages, or routes them to other terminals as designated; enters dates, time, and identifying data related to mail and messages into an index of electronic files or documents.
• Maintains bulletin boards, unit manuals, and files so they are current and in correct order.
• Posts flyers in designated areas.
• Sorts and distributes incoming unit mail, placing it in the appropriate place/mailbox.