- Able to effectively identify problems and determine solutions.
- Understand clinic flow to maximize clinic usage to meet patient needs.
- Assists with patient flow within assigned outpatient clinic setting.
- Responds in a timely manner to call-lights.
- Provides comfort measures to patient / family.
- Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
- Obtains vital signs. Appropriately documents chief complaint and reason for visit.
- Uses aseptic techniques and infection control measures in the performance of duties.
- Accurately collects excretory specimens, such as urine and feces.
- Obtains blood samples by venipuncture.
- Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.
- Measures and records intake and output as ordered.
- Prepares and assists patients undergoing treatments, examinations, and procedures.
- Recognizes patient care priorities, treatment plan, objectives, and potential crisis
- Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.
- Recognizes and communicates patient needs and unusual occurrences with patients / families.
- The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.
- Safely and properly administers medications as assigned.
- Accurately documents/communicates interventions and measurements.
- Communicates relevant information to appropriate health care provider.
- Under supervision, completes accurate, concise, and legible documentation on patient clinic record.
- Assist with medication reconciliation as required.
- Assists in the maintenance of equipment, supplies, and the environment.
- Assists in maintaining a clean and safe environment.
- Checks equipment/supplies for expiration dates, electrical safety tags, intactness, and usability.
- Cleans equipment and returns to its proper place.
- Reports equipment and supplies needing replaced or repaired.
- Stocks rooms, carts, cabinets, etc. as assigned / requested.
- Respects and supports patient rights.
- Serves as patient / family advocate.
- Practices principles of patient and employee confidentiality.
- Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.
- Practices positive customer peer relations.
- Consistently communicates in a professional and courteous manner.
- Reports and seeks assistance in dealing with guest complaints / concerns.
- Establishes and maintains a positive rapport with patient / family and co-workers.
- Consistently responds to customer requests / needs in an appropriate manner.
- Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.
- Demonstrates acceptable productivity and practices cost containment.
- Prioritizes and completes all work in an effective and efficient manner.
- Demonstrates initiative, resourcefulness, and flexibility.
- Effectively and efficiently uses time, equipment, and supplies.
- Functions as an interdependent and supportive team member.
- Provides support and assistance, as appropriate.
- With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
- Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.
- Accepts responsibility for own growth / development.
- Participates in in-services and ongoing education programs.
- Remains current on all in-service / education / credentials / certification requirements for position, as appropriate.
- Exchanges constructive feedback with peers and others.
- Conducts self-evaluation and participates in developmental goal setting.
- Patient Centered Medical Home Medical Assistant
- All Medical Assistant Essential Job Functions, and
- Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients’ wants, needs and preferences,
- Contributes to provide education and support to patients to enable patients to make decisions and participate in their own care,
- Contributes as a member of a clinical team accountable for a patient’s physical and mental health care needs including prevention, wellness, acute care and chronic care
- Participates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services,
- Contributes to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT,
- Contributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health.
- Administrative and Clinical Duty Medical Assistant
- All Medical Assistant Essential Job functions, and
- Answers patient calls with accuracy and properly document patient needs,
- Appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments,
- Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments
- Registration including eligibility, demographics and Medicare and third party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately,
- Dispositions patient within designated timeline.
- Specialty/other
- All Medical Assistant Essential Job Functions, and
- Proficient in multiple specialty procedures and
- Successful completion of all Patient Services Specialist training including refresh training
- Performs related duties assigned
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